Frequently asked questions

In your WordPress admin go to Plugins, Add New, search for PagePin, then select Install Now and Activate. Or download the ZIP from WordPress.org and upload it under Plugins, Add New, Upload Plugin.

WordPress 6.4 or later and PHP 8.1 or later. PagePin is tested up to WordPress 7.1 and runs in current browsers, also on tablets and phones.

PagePin opens its settings page with a short Next steps checklist: who receives Pinshot e-mails, which roles may give feedback, and a first try on your site. The defaults work as they are. Each user can hide the checklist; while it is not done, the dashboard links to it in the quick links.

No. PagePin runs entirely in your WordPress installation. Only an optional CAPTCHA needs a key from its provider.

A screenshot of the page with numbered markers and notes. Press Ctrl+Alt+F (Cmd+Option+F on a Mac), place markers, add notes and send. PagePin saves the Pinshot in WordPress, and Send in the Pinshot list e-mails it to up to five recipients. Public feedback from visitors goes out right away.

Three: Bug in red for problems, OK in green for approvals and Note in orange for comments. Keys 1, 2 and 3 switch between them; markers are numbered in the order you place them.

Yes. Drag a marker to move it. Ctrl+Z undoes and Ctrl+Y redoes a placement, on a Mac Cmd+Z and Cmd+Shift+Z; on touch devices you tap and drag.

You configure up to five recipients. The first receives the e-mail directly, the others in BCC. Each e-mail carries the screenshot as an attachment with page URL, browser with operating system, viewport size with pixel density and time.

Yes. Set your own watermark text on the settings page and choose a compression level between 10 and 100 percent.

A comment thread attached to an element of the page, like a comment in a shared document. A thread finds its element again by CSS selector, XPath and text preview. If the element is gone, the thread is marked instead of being attached to the wrong place.

A Pinshot is a one-time screenshot for a quick bug report. A Pinpoint is a thread that stays on the page for an ongoing review. Both work side by side.

Yes. Switch on guest access in the settings, then invite them by Magic Link e-mail or a shareable URL. Links do not expire by default, or after 7, 30 or 90 days, and a guest you invited once can be given access to more Pinpoints. Guests reply in their threads but cannot start new ones. Share links for a single thread are optional and off by default.

Yes. Type @ and a name to mention a team member or a guest. Mentioning a guest grants access if needed, and every participant of a thread is notified of new comments.

Yes, with colored tags such as Bug, Design, Content or Urgent, or your own. A sidebar lists every Pinpoint with unread badges.

Four key numbers: new Pinshots, open Pinpoints, Pinpoints resolved in the last 7 days and feedback items in total. Below them the latest Pinshots and Pinpoints, and quick links to the checklist while it is open, the lists and the settings.

Under PagePin, Pinshots and PagePin, Pinpoints. Filter by status, open the screenshot, change the status and use bulk actions. Each post and page shows its Pinpoints in a metabox, and the admin bar shows a counter.

In /wp-content/uploads/pagepin/ on your server, not in the media library. Deleting a report deletes its screenshot.

New when submitted, Sent when the e-mail went out and Resolved when the issue is done. You change the status by hand or for many entries at once.

Yes. Under PagePin, Settings, Webhooks you add up to 10 HTTPS endpoints, each with its own events, signing secret and a choice between JSON and Slack compatible text, plus a test button, retries and a log of the last 50 deliveries. To check a request, build v1, plus the Base64 HMAC-SHA256 of webhook-id, webhook-timestamp and the body, joined by dots and keyed with the decoded secret, and compare it with the webhook-signature header using hash_equals(). Reject timestamps older than five minutes.

By default only administrators send Pinshots. For Pinpoints, administrators and editors may create and resolve threads, and authors may view them. Change the roles on the settings page.

Each of the three rights is assigned to WordPress roles separately.

Yes, when you enable public feedback. By default PagePin asks for an e-mail address for follow-up questions; you can make it optional. Several protections keep spam out.

A honeypot field, a timing check against instant submissions and a limit of submissions per hour and IP address, 10 by default. Optional CAPTCHA: Google reCAPTCHA v2 or v3, hCaptcha or Cloudflare Turnstile.

Only what you set up yourself. With a CAPTCHA the visitor interaction goes to the provider you chose. Webhooks go only to the HTTPS addresses you enter, with e-mail addresses only if you allow it per endpoint. Without either PagePin makes no external connection, and avatars are local initials, not Gravatar.

For feedback: the screenshot with markers and messages, page URL, browser with operating system, viewport size, pixel density and time, plus the user ID of logged-in users or, for public feedback, the e-mail address if given and a session token. For guests: name, e-mail address if given, access token, the threads they may see and the last access.

No, not with the feedback. For the rate limit of public feedback PagePin keeps a keyed hash of the IP address in a transient for at most one hour.

Deleting the plugin removes its database tables, its options including webhook endpoints and the delivery log, its transients and the screenshot folder /wp-content/uploads/pagepin/. Deactivating keeps your data.

Ctrl+Alt+F opens the toolbar, on a Mac Cmd+Option+F or Ctrl+Option+F. Keys 1, 2 and 3 pick the marker, Ctrl+Z and Ctrl+Y undo and redo, on a Mac Cmd+Z and Cmd+Shift+Z. A floating feedback button is available as well.

Yes. Dialogs open and close with the keyboard, Esc closes them, the focus stays inside and returns to the button that opened them. Markers react to Enter and Space, and contrast and focus rings follow WCAG 2.2 AA.

Yes. The tools work on the rendered page, whichever builder made it, for example Elementor, Divi, Beaver Builder or WPBakery. Embedded videos, maps and iframes appear as placeholders in screenshots.

Yes. Tap to place a marker and drag to move it; the interface adapts to the screen size.

English and German. PagePin is translation-ready for every other language through the usual WordPress tools.